FAQ
See our Frequently Asked Questions below. If you have a question that is not listed or want any additional help, ask us on our forum!
Content Management
You can easily access your favorite sources on Pulse, from blogs to magazines to newspapers to social networks. Add content from our catalog, or use our search tools to pull in great sources from the web. You can even add specific RSS feed URLs to the search bar to get just the right site.
To add a source, scroll to the bottom of a section (mobile) or the left navigation bar until you see the Add Content button. Tap that and you’ll go to Pulse’s content catalog, which features thousands of feeds from hundreds of publishers. Scroll through our categories and collections until you find a source you’d like to add, or search by RSS feed URL or keyword. To add the source, tap the + in the top right corner and select (or create) a section. Then start reading!
To delete a source on mobile, go to the section the source is on and tap the Edit button in the top right corner. You’ll then see an ‘X’ next to each source on that section; tap the X to remove the source.
For web: Select the section the source is on and click the ‘X’ next to the source name on the left. You will be prompted to click Yes to delete.
Currently, you can rename sources on Android by tapping the Edit button at the top right corner of the section where the source is located. Tap the title of the source and you’ll be prompted to rename it. You can’t currently rename sources on iOS or web.
To rearrange sources on mobile, tap the Edit button in the top right corner of that section; you can then drag to reorder those sources. To move sources to a new section, delete the source on its current section and go to the catalog to add it to the new one.
To rearrange sources on the web, select the section with the feeds you’d like to rearrange from the left navigation bar. You’ll then see the list of sources on that page on the left, and you can drag to reorder the feeds within that section. You can also rearrange entire sections on the web by dragging to reorder them in the left navigation bar.
To add a section, scroll to the bottom of the left navigation bar and tap the Add Content button. Select the source you’d like to add to the new section by tapping the + in the top right corner, and a menu of your existing sections will appear. Scroll to the bottom of that menu and tap + New Section to name and add the new section to your Pulse.
To delete a section, remove all the sources on that section. Tap the Edit button in the top right corner (for mobile), and then tap the X that appears next to each feed. For web, tap the X next to each feed in the left navigation bar until all the feeds in that section have been removed.
To rename a section, tap the Edit button in the top right corner of the section. Tap the section title at the top of the screen and you’ll be prompted to edit the name. You can’t currently rename sections on the web.
Currently you can rearrange sections on our web app at pulse.me. Log in to your Pulse account, then drag to reorder the sections on the page. If you’re logged into the same account, those changes will sync to your mobile devices.
To sync sources and settings, you must log into the same account on all of your devices. You may log in via Facebook or your individual Pulse account. Any changes you make to your sources, settings or Saved Stories on one device will sync to your other devices when you log in and refresh your application.
Pulse allows you the ability to have up to 50 sections, populated by you. To view other sections, simply tap on the navigation bar located in the top left corner. Select the section you would like to view. You may need to scroll down in order to see all of your sections. Tap on the section to select it.
Pulse allows you to star a story to read later. To save a story, open the story you wish to save, then tap on the star bookmark icon located on the top right corner. To access your saved story at a later time, tap on the navigation bar and select ‘Saved’. You can delete a saved story by de-selecting the bookmark icon within that story.
If you have your application set to refresh upon opening, you should see the latest stories once you open the application. (This setting is available for Android; the iOS app automatically refreshes.) Alternatively, if you need to manually refresh, you can do so with an individual stream or entire section.
Individual Stream Refresh: To refresh an individual stream (a row of news stories from a specific publisher), drag the stories all the way to the right and you’ll see an arrow in the leftmost tile space. Once you see the arrow, let go so it can snap back and refresh.
Section Refresh: section refresh is the same type of feature as the Individual Stream Refresh. Drag the entire section down until you see an arrow. Let go and your section will refresh.
International
Yes! In addition to accessing the US catalog outside of the United States, we have now rolled out International Catalogs for Canada, United Kingdom (GB), Australia, New Zealand, Spain, France, and India. We are continuing to expand to more countries globally so if you do not see one that you’re looking for, sit tight.
Android: To access an international catalog on Android, tap on your profile picture located on the top of the left navigation bar. Tap the spokewheel on the top right corner of your profile, and you will be directed to your Settings section. Select Edit Application Settings. Within this section, scroll to the third section: Browse Options. Tap on the third option, Catalog Locale. You will have the ability to select from the language and country options listed.
iOS: To access an international catalog on an iOS device, tap on your profile picture located on the top left. You will be directed to your Account settings. Under the third section: International, select Content. You will have the ability to select from the language and country options listed. Select your preferred language.
Unfortunately you will not able to access Pulse due to guidelines in China. We pull our feed from Google API, so if that is blocked, you will be unable to access your feeds.
Have ideas on international sources or even general feedback about our international catalogs? We would love to hear it. Send them our way to: content@pulse.me.
Sharing & Social Connections
Currently available for Android and coming soon to iOS, Pulse Highlights is a community for news. It’s about discovering and sharing the stories that really matter—the important, interesting, or enriching pieces that you want others to experience. That’s why we’ve focused on an intimate and trusted group: your friends. Highlights showcases the stories you care about, and it’s powered by the people you care about.
Check out your Highlights feed by tapping ‘Highlights’ at the top of the left navigation bar. You’ll see stories shared by your friends, and you can add your own by tapping the blue Highlights icon at the bottom of any article. You can still share to your other favorite social networks—all through the new Highlights button.
Besides being able to share stories to Facebook, you can also use it to access Pulse Highlights. See what your Facebook friends have been reading, and contribute stories to their Highlights feeds. We only use Facebook to connect you to exciting stories—not to post without your permission!
You can view your Instagram, Facebook, Flickr, Tumblr, and Youtube feeds on Pulse! To add them on your mobile device, scroll to the bottom of the left navigation bar and tap Add Content. Swipe through the categories at the top and select Social. Tap the network you’d like to add from the list below, then log in. Pulse Social is not currently available for the web.
To add your Google Reader feeds to Pulse mobile, tap the blue Add Content button at the bottom of the left navigation bar. Swipe to Social, then tap Google Reader and log in. From there, you can add your sources to any of your Pulse sections!
For web: We are excited to premiere our Google Reader Importer for the web! To import your Google Reader feeds into Pulse in your browser, go to pulse.me/reader-importer.
How do I send articles to Instapaper, Pocket, Evernote, and Readability?
To send sources to some of your favorite services, tap the star bookmark icon in the top right corner when you’re reading an article you’d like to send. The article will go to your Saved Stories folder on Pulse, and will also be sent to Instapaper, Evernote, Pocket, or Readability if your accounts are connected.
Pulse Account Settings
Create a Pulse account to view saved stories as well as sync your sources to be accessed on another device. Additionally, connecting via Facebook offers a more social experience, where you will be able to share and Highlight interesting stories with your friends.
You can create a Pulse account in two ways: Connecting via Facebook or Signing Up via Email.
To create an account using Facebook, select Create An Account, then tap Connect via Facebook on the next screen. From there, start reading! It’s that easy.
To Sign up Via Email, tap Create An Account. Enter your first name, last name, email, and password. If you have a profile picture, click on “picture” to select a desired profile picture. Once you have entered your credentials, tap Create Account. Once your account has been created, select your interests to begin.
Pulse offers notifications so that you can stay up-to-date on top news stories. Notifications are turned on by default when creating an account. If you prefer to turn off notifications, you can do so by:
Android: Tap on your profile picture located on the top left. Tap on the spokewheel on top right corner of your profile. You will be directed to your Settings section. Select Edit Application Settings. Within this section, go to the first section: Notifications. Here you have the option to turn on/off notifications for New Stories, Highlighted Stories, and New Friends.
iOS: Tap on your profile picture located on the top left. You will be directed to your Account settings. Scroll to the third section of the section: Notifications. Here you have the option to turn on/off notifications for Breaking Stories, New Sources, New Friends and/or New Highlights.
If you are seeking to limit your data consumption, you can manage your background updates for Android devices only. By disabling background updates, this will prevent new updates from coming through when your application is not enabled.
To manage your background updates, tap on your profile picture located on the top left. Tap on the spokewheel on top right corner of your profile. You will be directed to your Settings section. Select Edit Application Settings. Within this section, go to the fourth section: Background Updates. Uncheck the box to turn off the setting or check the box to turn on the setting.
You have the option to enable “dark mode” on your Android device. Dark mode is an option ideal for nighttime reading. Tap on your profile picture located on the top left. Tap on the spokewheel on top right corner of your profile. You will be directed to your Settings section. Select Edit Application Settings. Within this section, go the second section: Article View Options: Dark Mode. Check the box to turn on the setting. Return to your reading section. You will now see your content with a dark background and white lettering.
We are happy to assist with changing the username. Please email us at feedback@pulse.me with the email address you used for Pulse, your current Pulse username, and the username you wish to have.
To deactivate your account, please log in. Once you are in, go to pulse.me/close-account and select “Close it”. We always appreciate feedback so let us know how we can improve your experience to persuade you to return.
